If you login to our website, navigate to the Supplies page and see this message in red, there are several possible reasons why a supply order account has not been created.

• Recent enrollment - if you enrolled recently your supply order account may not be created yet. We create your supply order account before shipping your initial shipment. During tax season this process may take up to 48 hours after your enrollment application is approved.
• Invalid email address - if we do not have a valid email address we are unable to create your supply order account. A valid email address is needed so we can provide shipping updates, tracking numbers, etc.
• Invalid shipping address - if we do not have a valid shipping address or a PO Box has been provided instead of a physical shipping address, we are unable to create a supply order account.

If you need to update your email address or shipping address, please update this information through your tax preparation software provider and retransmit the updated information to us. Once we receive valid information from your software provider, your supply order account will be created within 48 hours. 

Once your supply order account is created you may follow these instructions for updating your shipping information for future supply orders. 

The supplies site is where qualified tax professionals can order additional marketing materials including printed marketing materials, premium materials, bilingual materials in English and Spanish, and digital marketing materials which may be used on social, email marketing, website content and more. Tax professionals that have enrolled in a program that supports check printing and have opted-in to the Green Dot Prepaid Visa Card program can also order cashier's checks and Green Dot cards.

Green Dot® card is issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.