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How many times does TPG contact taxpayers before debiting the tax preparation fees from the client's account?

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Taxpayers that provide a valid email address will receive a series of emails shown below including links to a website hosted by TPG where clients can pay by credit card or debit card. Once a client pays their tax preparation fee they will not receive additional email notifications.

 

Billing notice sent

The initial billing notice will be emailed to your client, explaining that a refund was not received, and offering your client convenient payment alternatives. Your client can click a link to pay by debit or credit card. If your client does not pay, the same billing notice will be sent again.

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Reminder sent prior to debit

If your client has not paid by credit card or debit card, we will send a final debit reminder before a debit to your client's bank account is made.

 

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Reminder sent prior to 2nd debit attempt

If our attempt to debit your client's bank account failed, we will send an email reminder before a second debit attempt to your client's bank account is made.

 

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Final email sent

If we are unable to debit your client's bank account on the second attempt we will send a final email to your client. At this point you would need to contact your client directly to collect payment.

 

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