If a taxpayer has paid or we have successfully collected your fees, they will no longer receive payment reminder communications from TPG.
Need to issue a refund?
If you forgot to remove a client from the Auto Collect program that already paid you, it's easy to issue a refund. Once the management page is available you can login to our website, visit the Auto Collect Account Management page, select a client and click "Issue Refund" to reimburse the fees collected from your client. We'll issue a direct deposit to your client.