How can we help you?

Need to issue a refund to a taxpayer in Auto Collect that already paid you?


If a taxpayer has paid or we have successfully collected your fees, they will no longer receive payment reminder communications from TPG.

Need to issue a refund?

If you forgot to remove a client from the Auto Collect program that already paid you, it's easy to issue a refund. Once the management page is available you can login to our website, visit the Auto Collect Account Management page, select a client and click "Issue Refund" to reimburse the fees collected from your client. We'll issue a direct deposit to your client within 3 business days. 


Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request