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How to create a support case

Tax professionals that are looking for assistance may create a support case, and the case will be routed to the appropriate department for additional research and resolution. 

 

How to create a support case

Start by logging onto our website. Once you have logged in select "Help" from the left side menu. 

 

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From the help page select "Create and view support cases".

 

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On the next page select the "Create support case" button.

If you have created cases in the past they will be displayed on this page. You may select a case for more information about that particular case.

 

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After selecting the "Create support case" button a form will be displayed. Complete the required fields in order to submit a case. Providing detailed information in the description will help us resolve your case as fast as possible.

 

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